Céline Mounier

Université Gustave Eiffel

4
Articles

About

Has a doctorate in sociology. She works as a sociologist in the marketing department of Orange. She is in charge of https://dreamcafe.orange.fr, Orange's digital café, where she regularly conducts surveys on all possible subjects relating to digital life.

Latest publication

Journal article

From the Status of Reservation Agent to that of Customer Adviser

Analysis of the Occupational Transition of Two Call Centers

In Réseaux (2002/4 No 114)


Co-authors

  • Cédric Dalmasso

    Mines Paris

    7
    Articles
  • Albert David

    Université Paris Dauphine

    17
    Articles
    1
    Book

Articles

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Journal article

From the Status of Reservation Agent to that of Customer Adviser

Analysis of the Occupational Transition of Two Call Centers

In Réseaux (2002/4 No 114)