About
Dilip SUBRAMANIAN: Associate Professor of HRM/Organization, NEOMA Business School
Latest publication
When front-office sales staff disrupt complaint management
- By Fanny Reniou
- and Dilip Subramanian
In Revue française de gestion (2023/4 N° 311)
Most viewed articles
Fitting in but Standing out. The Two Sides of a Business School Freshers Weekend
In Sociologie (2016/1 Vol. 7)
How does a contact employee label a customer as “deviant”? The contribution of labelling theory
In Management & Avenir (2018/5 No 103)
When front-office sales staff disrupt complaint management
- By Fanny Reniou
- and Dilip Subramanian
In Revue française de gestion (2023/4 N° 311)
Co-authors
Articles
When front-office sales staff disrupt complaint management
- By Fanny Reniou
- and Dilip Subramanian
In Revue française de gestion (2023/4 N° 311)
How does a contact employee label a customer as “deviant”? The contribution of labelling theory
In Management & Avenir (2018/5 No 103)